WISE MONKS
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Customer Self-Service - Customer Self-Service Portals

Deliver tailored self-service portals that align with your business needs. Prioritize data safety, ensuring your customers' information remains secure. With our solutions, enhance customer satisfaction by offering intuitive, self-guided platforms for effortless interactions.

Benefits

Increased Customer Independence

Give your customers the tools they need to manage their engagements with you. From order placements to account modifications, they can perform tasks at their convenience.

Increased User Autonomy
40%

Reduced Operational Costs

By allowing consumers to take care of simple requests on their own, you can lighten the load on your customer service teams and save money.

Reduction in Support Costs
25%

Higher Customer Satisfaction

Instant, 24/7 access to the portal means customers can find answers and perform tasks without delays, leading to improved satisfaction scores.

Improved Customer Satisfaction
35%
Industries
E-commerce & Retail

E-commerce & Retail

Provide customers with real-time tracking, order history, and easy returns management.

Real Estate

Real Estate

Tenants and property owners can manage leases, payments, and maintenance requests.

Public Sector & Government

Public Sector & Government

Citizens can access public records, pay fees, and submit applications.

Manufacturing

Manufacturing

Manufacturers often manage a vast array of machinery, tools, and human resources. An efficient system helps in scheduling, maintenance, and optimal utilization of these assets, ensuring smooth production lines and minimizing downtime.

Healthcare

Healthcare

Hospitals and healthcare facilities manage not just medical equipment but also personnel, patient records, and facilities. Proper resource and asset management ensures optimal patient care, timely equipment maintenance, and efficient room and facility scheduling.

Construction

Construction

Construction companies handle heavy machinery, equipment, and a large workforce across multiple sites. Effective resource and asset management aids in equipment allocation, personnel assignments, and ensures projects are completed on time and within budget.

Trucking & Freight

Trucking & Freight

In an industry built on transportation, efficient order and logistic systems are the backbone, ensuring timely pickups, transits, and deliveries while optimizing routes and fuel costs.

We selected Wise Monks to help us develop a custom transportation management system when off-the-shelf products did not fit our requirements. The team was professional, attentive, responsive and very knowledgeable in helping us develop the foundation for our system. After four years of working with Wise Monks we decided to continue developing our system in-house and the team was very supportive with the transition. We would definately work with them again given the opportunity.

Gedas PoviliūnasOpenRoad TMS | Transportation Management System

When you’re in the truck retail business, responsiveness is paramount. The self-service portal that this team developed for Adampolis Truck & Bus is nothing short of revolutionary for our emergency response. When a truck breaks down, every moment counts — and this system ensures that help is dispatched efficiently and effectively. Despite our tight deadline, WISE MONKS delivered on time. We couldn’t have asked for a more dedicated and capable team to partner with on this critical project.

Ričardas ŠultonasAdampolis Group

As a busy RE/MAX agency, we needed a CRM that was custom-tailored to our unique needs. WISE MONKS delivered precisely that. The tool they created for us is not just a system — it’s become a core part of how we achieve success every day.

Tadas RačkauskasRE/MAX Lithuania

Tell us about your project

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Office

  • Vilnius
    Paplaujos str. 3, Vilnius LT-11342, Lithuania
  • Call us
    +370 (616) 34780
  • Email us
    [email protected]